Support and Implementation Analyst
- Crewe, Cheshire, England
- £20k - 35k per year Benefits
Support & Implementation Analyst – Nantwich
We are working with an international company based in Nantwich and they are looking for a Support and Implementation Analyst to join their team. This is not a technical role, you will be supporting customers after implementation of their software therefore they are looking for someone who has a strong customer service and end-user support background within a software company.
- Implementing and supporting the service to the customers.
- Provide training in certain aspects of the solution.
- Provide support for inbound incidents and Service Requests from end users and client IT staff, before assigning to the appropriate resolver
- Manage incidents, service requests and changes in accordance with agreed policy and procedures to agreed customer service levels
- Effectively communicate with the customer, during the lifecycle of a fault/ incident
- Communicate both proactively and reactively with all users, resolving teams and 3rd parties
- Ensure all Incidents and Service Request logged and resolved contain good quality information within them to allow effective management and reporting
- Assists with the development and improvement of work instructions, procedures, standards and documentation.
- Shares knowledge and mentors/assists team members and other peers who are less experienced or knowledgeable in a specific business function.
- Assists with Root cause analysis and inter departmental reviews
- Experience within financial services, banking or wealth management
- Ability to understand and document user requirements
- Excellent verbal and written communication skills in English
- Appreciation of Desktop Applications eg office 365
- Appreciation of the Microsoft platform (SQL server, ...) is an asset
- Willingness to travel to customer sites within the UK
- Ability to work alone as well as part of a team
Please only apply if you live in a commutable distance and you do not need sponsorship to work in the UK.
- Reference VAC-18067
- Contact Donna Lightfoot
- Contact Email email@example.com
- Contact Tel 01270621199